Custom roles
Create roles that match how your diners are run.
Staff roles per location
Restaurant staff permissions by role and by location
In GetDinerPOS every staff member has a role (cashier, server, kitchen, manager, owner or one you create) and a list of locations they can access. A manager at the Main Street diner can run reports and change prices there, and sees nothing from the other branches. Every void and discount is recorded against the person.
30-day trial, no cardIncluded from the Counter plan ($39/location/mo)
| Role | Main St | Airport | Downtown |
|---|---|---|---|
| Owner | |||
| Manager · Main St | |||
| Server | |||
| Kitchen |
Why limit staff by location as well as by role?
Because a manager role is not the same at every branch. You want your downtown manager to approve refunds and see downtown's numbers, not the whole group's payroll and margins.
Two settings do it: what someone can do (the role) and where they can do it (location access). Combine them and you can hand out access without worrying.
Shared logins are the other problem. When “manager / 1234” is used by four people, nobody voided anything. Individual users make every action traceable.
What’s included
Staff roles: everything on the plate
Location access
Users see only the branches you grant.
Service staff
Servers can be assigned to orders and tables.
Commission and sales targets
Sales by staff for incentives.
Register sessions
Each cashier opens and closes their own register.
Staff attendance (HR add-on)
Clock-in, shifts and leave with the HR module.
How it works
How does staff roles work in GetDinerPOS?
Start from ready-made roles
Admin, cashier and more come built in; copy and adjust for server, kitchen, shift lead.
Tick permissions
Sales, refunds, discounts, prices, stock, purchases, reports, settings — each one on or off.
Grant location access
Choose all locations or specific ones for each user.
Review activity
Sales, voids and discounts carry the user's name in every report.
Try it with your own menu. 30 days free, and the onboarding desk will import your menu.
Start free trialOn the floor
A new manager starts at branch three
Copy the “Manager” role, untick payroll and purchasing, give access to branch three only, and send the login. On day one they can run the floor, approve refunds and see their own reports — and nothing else.
USA · UAE · Pakistan
How staff roles works in your market
USA
Separate logins help with tip reporting and with showing who did what if a dispute comes up.
USA detailsUAE
Groups with many nationalities on staff can let each user pick their interface language.
UAE detailsPakistan
Owners who visit branches in rotation can give each branch manager limited access while keeping full reports on their own phone.
Pakistan detailsStraight talk
What staff roles does not do
Knowing the edges helps you plan. If one of these matters to you, ask on your demo.
- Payroll calculation and attendance come from the HR add-on, which we enable on request.
- Role permissions are set by the business owner or an admin; staff cannot raise their own access.
FAQ
Staff roles: questions owners ask
Can a manager only see their own location?
Yes. Give the manager role and grant access to that one location. Reports, stock and sales from other branches stay hidden.
Can I create my own roles?
Yes. Start from the built-in roles or create new ones and tick exactly which actions each role can perform.
Can I stop cashiers giving discounts or refunds?
Yes. Discounts, refunds, voids and price edits are separate permissions you can switch off for any role.
Does every staff member need their own login?
We recommend it, and there is no per-user fee, so there is no reason to share logins.
Can servers be linked to tables and orders?
Yes. Service staff are assigned to orders, which powers the server and table reports.
Is there a clock-in for staff?
Yes, through the HR add-on (attendance, shifts, leave). Ask on your demo to have it switched on.
Can one person work at two locations?
Yes. Grant them access to both and they can switch between them.
Are there per-user fees?
No. Pricing is per location; add as many staff users as you need.
